3 Things Gurus DON’T TELL YOU About Aliexpress Dropshipping…

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Hey, guys. It’s me, Sarah, the video editor here at Wholesale
Ted and in today’s video, we’re gonna be talking about some of the things that YouTube gurus
tend to gloss over when they’re talking about AliExpress dropshipping. See, I think we know what people love to talk
about. They love to talk about their incredibly expensive
sports cars that they bought using their dropshipping money. “Oh, hey, guys. Just came back from buying my Porsche 911
GT3. And don’t worry, I outfitted it with custom
HRE FF01 wheels as well.” And, of course, they love to talk about their
flashy, exotic vacations. “Oh, hey, guys. Sorry, this video’s a little bit late. Just got back from my first-class flight from
the Maldives.” Because, you know, it’s a lot more fun to
talk about stuff like that rather than talk about things like, “Oh, hey, guys. Just woke up today to find that my PayPal
account has been frozen. Oh, yeah. So just checked and saw that I have a chargeback. Oh, hey look. Just checked my email. There’s a customer asking for a refund.” And the truth is, I haven’t been completely
innocent of this myself either, which is a shame because it is true. Dropshipping is not an absolutely perfect
business. A lot of newbies jump in and they find success
but then they have one of these things happen to them and often, they get taken by surprise
because they weren’t expecting it because nobody talked about these potential issues. The unfortunate thing though is that these
things are either easily overcome or you can do things in advance to prepare for them so
that they don’t happen to you, which is actually why, in this video, I’m going to address these
three things and explain how to overcome them and what you can do in advance to prepare
for them. So, let’s jump straight into it. Number one, getting banned on PayPal. So, of course, a lot of people love to say
that PayPal hates dropshipping but this simply is not true. You know the horror stories. Someone had a PayPal account and it had tens
of thousands of dollars in it and then one day, they sign on and oops, your account’s
been banned along with the tens of thousands of dollars in it. You have bills to pay? Too bad. But as I said, PayPal doesn’t hate dropshipping. What they hate is shady businesses. What they hate is when customers are lied
to or cheated. And I’ll tell you what, I see new AliExpress
dropshippers be shady all of the time with one thing and that is the shipping. There is no way around it. If you are dropshipping from AliExpress suppliers,
then it’s gonna take two to four weeks for the items to arrive. Now, as I said in my recent video, “Why Long
Shipping Times Don’t Matter,” those shipping times affect conversions a lot less than you
would think. Unfortunately, new sellers assume that it
will. They assume that they can’t be open and honest
about it because if they are, then no one will buy from them. So you know what they do? They do their best to hide it. They don’t put a disclaimer on their product
page. They may put a tiny disclaimer in the cart
page but that is it. Yeah, no. You should be putting the disclaimer very
clearly on your product page and I recommend that you bold this to make sure that the potential
customer sees it. And then I recommend that you go ahead and
you put the disclaimer in your confirmation email telling the customer that the shipping
is going to take two to four weeks and to please be patient. You want to make sure that the customer realizes
that it’s going to take two to four weeks to arrive, that way you’re gonna get a lot
less emails from people asking you where their item is. But you also want to do it because if you
do this, you’re gonna get a less PayPal disputes from people, again, wondering where their
item is. And if you have been upfront and honest about
them with the shipping times, then you will win those disputes and it’s those disputes
that are getting people’s PayPal accounts banned so make sure that you are open and
honest from the very beginning. Two, getting chargebacks. No one wants to talk about chargebacks because
getting a chargeback isn’t fun. Credit card companies let their customers
chargeback if they either didn’t get an item or they were the victim of a fraudulent transaction. But it doesn’t just end there because you,
as the merchant, get the opportunity to respond. You can upload documents and evidence to prove
that what the customer is claiming isn’t true. Now, customers tend to do chargebacks for
either one of two reasons. Firstly, because the customer didn’t recognize
the charge on their credit card bill so, of course, they’re gonna think that they were
the victim of a fraudulent transaction. This is very easy to avoid. If you’re using Shopify, when setting up Shopify
payments, make sure in the statement descriptor box, you have the name of your store. Unfortunately, the more difficult one to deal
with is when the customer is simply unhappy and feels cheated and time and time again,
I find that the reason why people end up getting chargebacks is because of the fact that the
customer had not been expecting the long shipping times. So again, it needs to be said. If you are upfront, honest, and make sure
that the customer is aware of them, then you’re going to be getting a lot less chargebacks. But even so, you should still expect the occasional
chargeback. I’ll tell you now, any business that is dealing
with credit cards should be expecting to have to deal with chargebacks. So if a customer comes in and claims a chargeback
for the long shipping times, if you were open and honest about it, then you will absolutely
win that chargeback. You didn’t hide it. You didn’t trick them. There was nothing fraudulent about the process. They were not lied to. You were open and honest. You can provide a link to your product page
which clearly has a disclaimer about the shipping times. You can provide screenshots of your product
page. You can provide a copy of your confirmation
email in which you, again, had the disclaimer about the shipping times. And if you are using ePacket as your shipping
option, which I have recommended multiple times on this channel, then you will have
a tracking code that you can provide which will show that the item is on its way. So yes, if you weren’t shady, then you should
win. Of course, again, if you’re completely and
utterly upfront with the customer about what they are getting, then you will get a lot
less chargebacks. But let’s be honest. Even if you are going to be winning them,
dealing with them is a pain. Luckily, there is something that you can do
to avoid getting them in the first place. The best way for you to avoid things such
as chargebacks and PayPal disputes is to do what Amazon FBA sellers do when they’re trying
to avoid negative feedback and that is to encourage communication between you and your
customers. See, in the Amazon FBA world, getting reviews
is key and one of the main ways that you get reviews is you send out emails to your customers
asking them to leave a review. But because of the fact that we cannot ask
them to leave a positive review as that is against Amazon’s terms and conditions, we
have to ask them to leave an honest review. Now, this is usually absolutely fine until
you end up emailing that email out to an unhappy customer. And so when you ask them to go leave an honest
review, they end up leaving a negative review and that is very, very bad. So what do you do? You encourage communication between you and
customers that are not happy. In that email, you add in a line like this,
“And if you’re having problems, please email us before leaving a review. We care about each and every customer.” So do the exact same thing with your Shopify
store. Set it up so that your automated email notifications
such as your shipping confirmation email have a line in there about if they are unhappy
or having any problems, could they please email you. And make sure that you have at least one email
that gets sent out about a week after the sale telling the customer that, again if they’re
having any problems, that they can contact you. Plus, it’s a great idea in that email to let
them know that item is on its way and to please be patient. The vast, vast majority of customers just
want to know that you are still there and that you care. So if you do get contacted by a customer,
let them know that yes, the shipping time is normal, yes, the item is on its way, and
yes, you do care. Three, getting refunds. You know what, refunds are just a part of
doing business. It doesn’t matter what your business is. You could be mowing grass for your neighbors. You could be manufacturing high-tech phones. Hey, you could even be running a dropshipping
business. It doesn’t matter. People asking for refunds are just a part
of any business. Luckily, those customers are uncommon and
rare. So what do you do about them? The answer is actually quite simple. I strongly recommend that you have a very
strict refund policy in place. I recommend only allowing refunds for items
that are faulty or broken. Do not have a refund policy in place that
allows people to return items because they have simply changed their minds. I also recommend that you link to the refund
policy page in the footer of your site, that way it will be on every single page and all
customers have no excuse for not having read it. Now, before I close up this video, I do wanna
mention one thing. There is one other reason why gurus don’t
like to talk about these things and it isn’t just because they don’t wanna talk about uncomfortable
topics. It’s because even though these issues have
simple solutions, there are a lot of people out there that get discouraged and become
very negative when they find out that dropshipping isn’t the absolute perfect business. It’s like when people watch my video about
how to collect sales tax as a dropshipper. They watch that video and they go, “Nope,
too hard.” The truth though is that these sorts of people
are never really gonna start a business. They’re always going to be stuck in their
eight to six jobs. Eight to six jobs are easy. Okay, it’s not quite easy. I would say that they’re quite tiring and
quite uninspiring but they’re safe because every day you go to work, you know that you’re
gonna get a basic paycheck. And if you wanna be one of those sorts of
people, that’s absolutely fine. Most of my friends are those types of people. I’ve got nothing against that. But the truth is, is that the people that
succeed and the people that get rich are the ones that see challenges as opportunities
because, you see, the successful individuals see those that are afraid of starting their
business because they’re scared of their PayPal account getting frozen and they see them and
they go, “Oh, great. One less competitor for me.” They know like how I’ve explained in this
video that there are solutions to all problems. With a bit of research and a little bit of
problem-solving, you can generally find an answer to anything so they don’t let it stop
them. They go out there, they see what silly mistakes
people were making that were getting their PayPal accounts frozen, and they don’t make
them. So really, the question I have for you is
what type of person will you be? Thanks for watching this video. If you liked it and you appreciated the honest
advice, then it would be really great if you gave this video a thumbs up. And if you’d like to get more videos like
this, then please subscribe to Wholesale Ted. And if you would like to start your own dropshipping
business but you don’t know how, then you should be sure to download our free eBook,
“How to Make $10,000 a Month Online With Dropshipping.” You can find a link on how to download this
incredible, life-changing eBook in the video description below.