This Business News Story Was Uncovered By Us From: http://www.youngupstarts.com/2019/05/03/5-ways-to-increase-your-online-reviews-from-customers/
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Your digital reputation is more important now than ever before. Potential customers use local reviews to screen the businesses they are considering working with or buying from. In some cases, a lack of reviews can be just as harmful as negative ones.
Consider the following ways you can increase your online reviews.
1. Automated Emails.
Many customers will opt in to accepting communication from a business when they make a purchase. The first few emails will likely include information about shipping and delivery. Setting up an automated email that will arrive a few days after the product has been delivered is a great way to ask for reviews. At this point, the customer has had the chance to try out the product. It offers them a gentle reminder that reviews are helpful to your business.
2. Get Personal.
Virtual communications and automated shopping processes can depersonalize the customer experience. Adding a level of personal support to your business will set you apart from your competitors by making your customers feel valued. Make it a point to personally reach out to customers if they have an issue. Thank repeat customers for being loyal to your business. Instead of sending an automated thank you email, consider business thank you cards. Customers will notice and remember the exceptional customer service and are more likely to not only return, but also to recommend your business to their family and friends.
3. Reach Out to Negative Reviewers.
Negative reviews can significantly bring down your rating. Additionally, it means that there is room for improvement. Reach out to customers who have left a negative review, not with the intention of having them remove it, but of learning from the review. By better understanding what went wrong with their experience, you… Read More
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