This Business News Story Was Uncovered By Us From: http://www.youngupstarts.com/2019/08/26/how-to-get-actionable-feedback-and-find-out-what-clients-really-think/
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by Katie Lundin of crowdspring
Everyone knows that clients can offer priceless insight into your business.
Your clients have a fresh perspective. They notice things that you don’t. They can tell you if you’re successfully meeting their needs. Or not.
And some businesses – like design, marketing, or branding agencies; interior design firms, freelancers, and contractors; among many others – absolutely rely on client feedback and collaboration in order to do their jobs.
Creative work of all kinds demands a constant feedback loop between client and service provider.
But, it’s not always easy to get clients to spill the beans. And, it’s not always clear what to do with the client’s insight once you have it.
Client feedback, like any data, is only valuable if it’s actionable.
So, we’re here to help. As a creative business, we’ve become experts at collecting and acting on client feedback. And, we’re excited to share what we know.
Here are our top techniques for collecting actionable client feedback:
Send follow-up emails.
One of the most effective techniques for gathering client feedback is a simple email.
Email is still king when it comes to reaching people.
Hubspot shares that 99% of consumers check their email daily and that 73% of millennials prefer business communications to come via email.
It’s best to contact your clients after they’ve had the opportunity to experience your service. So, give them time to do so – and process the experience a bit – before reaching out.
Now, you could just make a blanket request for feedback.
But if there’s specific information that you’re hoping to learn, that’s not the best approach. We recommend that you … Read More
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