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Is it better to hire an in-house IT support team or call it out each time you need help? Every small business and entrepreneur faces this question. However, there’s no definitive answer since both options have benefits and drawbacks.
Although there’s no blanket answer, here are some guidelines to help figure out what’s best for your company.
Does your team work remotely without a central office?
If you have a remote team and don’t have an office, remote IT support is a great option. Without an office full of equipment to maintain, the only issues you and your team will run into will be with your personal computers. Most of the issues you’ll face can be resolved by troubleshooting over the phone, or by granting remote access to an IT specialist over the internet.
Do you have on-site servers?
When you have on-site servers, it’s a good idea to have someone close by who can help you with issues that can’t be handled remotely. That person might be someone you keep on regular payroll, or someone you keep on-call. Either way, it’s critical to have access to in-person IT support because some situations can’t be handled remotely.
For example, hardware failures, server problems, and issues with network switches are all best handled by an on-site technician. Invisionkc.com explains that when you’re experiencing hardware or server problems, you need to be able to boot up and log in to the computer. While a remote reboot is possible under normal circumstances, hardware failure can make that impossible.
If your business can’t afford to keep a full-time IT support person on payroll, outsource your support needs to a local reputable business. It’s like having your own support team, but you only have to pay them when you need work done.
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