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Contributed by Raj Thakkar, founder and CEO, Charter School Business Management Inc.
Could you step away from your company unexpectedly for months on end—and know everything would run smoothly?
What would you do if you had to step away unexpectedly from your business for four months, just days after you’d landed your biggest client ever?
That’s the quandary I faced in July 2019. My company was growing―fast. We had recently signed a client that was 10X larger than our other clients when I got that dreaded phone call: My mother had been diagnosed with stage four cancer, with only months to live.
It was an easy decision for me, in that it wasn’t a decision at all. I would travel to her home state (1,500 miles away) and live there to take care of her every need during her final months. And I wouldn’t simultaneously run my company during this time; my focus would be fully on my mother.
The only silver lining in this scenario is that when I announced to my team that I was stepping away, I knew they could handle it.
How did I know? Because my second-in-command and I had recently acquired the tools and professional development to handle it.
How to groom your second-in-command
Here’s what we did: In the previous year, Karen Daniels, my COO, and I forged a deeper level of communication and trust by participating in the Master Key Executive program.
Don’t get me wrong—we had a great relationship prior to the program. Karen and I created and maintained a strong relationship forged from working together for more than a decade. And yet, though I could be vulnerable when sharing business concerns with other entrepreneurs through my EO Forum, I realized there was a level of disconnect between Karen and me in ou… Read More
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