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Technology is moving faster than ever before, and your guests no longer simply appreciate the experience-enhancing perks that innovation delivers: they expect them as standard. It’s vital not to get left behind regarding what tech can bring to your hospitality business.
As well as making for happier guests, the technologies we look into below can also make your entire operation run more smoothly and save you money. What’s not to love? Here’s how tech affects the hospitality industry and why you should consider bringing it on board.
Improving the Customer Experience
The type of experience a guest has will determine whether they’ll return to your hotel, avail themselves of upgrades and extras, and recommend your establishment to their friends and families. So getting it right is crucial.
Tech is providing ever more innovative ways to optimize the guest experience so visitors enjoy the best vacation, most productive business trip, or most fabulous weekend away possible. How is this being achieved?
Online guest check-in and mobile keys are just two ways that hotels boost convenience for their visitors and make their stay a smoother one. Using a customized upselling platform for hotels allows the businesses that deploy them to personalize their guests’ stays. This is done by anticipating their needs and offering tailored upgrades and experiences. Using the information provided by a guest at check-in, everything from a bottle of fizz delivered from room service to information on suitable nearby attractions can be presented.
Communication hubs are also increasingly used for guests to make requests and orders, adjust room settings, and manage their bookings. These hubs are a great way to centralize commun… Read More
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