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In Six Sigma quality improvement, the voice of the customer (VOC) is crucial. The customer determines value and quality. Thus, a business that views itself through its customers’ eyes and evaluates itself the way they do has a crucial edge in enhancing quality.
In today’s competitive business world, quality is crucial. It helps a business find its specialty. Therefore, Quality Function Deployment (QFD) across all verticals has become a business’s top priority.
Simply put, QFD is the “Voice of the Customer,” agreeing to the “Voice of the Designer.”
Quality Function Deployment – Overview
Quality function deployment is a LEAN approach that Six Sigma Black Belts can employ. It’s an excellent tool for designing processes or products to meet consumer needs. The online free Six Sigma course briefly explains that it fits within the Define phase of the DMAIC structure. It’s one of many LEAN tools covered in Lean Six Sigma Green Belt training. Let’s know more about quality function deployment!
What Exactly does “Quality Function Deployment” Mean?
Three words make up the term:
As for quality, it’s all about meeting the customers’ demands.
As for function, it’s all about concentrating on the work that you must complete.
In terms of deployment, the key questions are who will do what and when.
QFD is about taking consumer feedback and using a well-structured, well-established strategy or procedure to turn it into the specific technical requirements needed at each step of product development and manufacturing.
Dates Back to its Evolution
In 1972, Yoji Akao and Shigeru Mizuno utilized the technique to design an oil tanker at Kobe shipyards in Japan. Before this… Read More
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