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Google My Business (GMB) can be a confusing Google tool to use. Google is constantly updating features, and it’s hard to know what you should do next or if you even need Google My Business at all. But there are many benefits of using Google My Business that make the time spent learning the new changes worth it. If your business has a Google My Business listing, you know that reviews are important.
Managing Google My Business reviews can be tricky. Still, with the following tips, you can make sure you are making the most out of your Google My Business resource and managing your online reputation.
Tip 1: Respond to Reviews
Responding to reviews is critical, whether they are positive or negative. For example, if you have a GMB listing, customers will be able to leave reviews about their experience with your business. And when people search for your business, they will see these reviews.
Positive reviews show potential customers that other people have had a great experience with your business, encouraging them to try your business out.
Negative reviews can be an opportunity to turn a customer’s experience around. You can show potential customers that you care about your customers and their experience by responding to negative reviews.
When you respond to a review, make sure you are professional. Please do not get into a fight with the reviewer or try to argue with them. Thank them for their positive or negative feedback, and let them know that you are taking steps to improve their experience.
Tip 2: Display Reviews on Your Website
If you have a website, you should display your GMB reviews on your site. This will show potential customers that other people have reviewed your business and that they can trust your bu… Read More
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