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During the peak of the pandemic, e-commerce platforms experienced demand growth that required solutions to a strained supply chain network. While companies like FedEx and UPS still handled most of the deliveries, a fresh crop of last-mile courier services sprang up to help.
This not only helped the logistics industry meet demand, but stimulated the gig economy. Ridesharing and food delivery were already popular gig jobs, but adding parcel courier services to the mix helped keep many Americans employed during the worst of times.
The dust has certainly settled from the chaos of the pandemic, but now last-mile courier services need to optimize their business model to stay ahead of the competition and sustain their business.
In this article, we’ll share some insights into how last-mile courier services can leverage their partners to optimize their delivery network.
The Last Mile is the Most Difficult Part of the Delivery Process
In many ways, the last mile is the most challenging part of the delivery process. It’s when items need to be sorted into delivery routes, and delivered to the final destination in a timely manner.
Many small courier services can struggle with this, and it’s not uncommon to hear of couriers getting lost, running late, or dropping packages in the wrong place. In a metro area like Chicago, where the density of delivery routes is high, the challenge can be even more daunting.
To help combat the last mile, many companies choose a Chicago courier service partner to help them with deliveries. To give one concrete example, a small courier startup will likely try to rely on publicly available GPS software, like Google Maps – which has serious drawbacks for route planning.
A larger courier … Read More
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