The 9 Mug Rules to Running a Business

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you rule number one core values only mean something if you stick to them when it’s inconvenient there’s a saying that tough times don’t build character they reveal it anyone can say that they honor their commitments tell the truth and place a high value on customer relationships when nothing goes wrong you can really tell what an organization or a person is made of by what they do when things don’t go as planned rule number two you teach what you tolerate you’ve heard it ever since you were a child action speaks louder than words a company can send out all of the policy memos it wants but when it comes right down to it people take their lessons by what is actually tolerated for example it is one thing to say that you have a dress code but if someone routinely shows up in violation and nothing is done you will have taught everyone the lesson that you really don’t number three make it easy for people to do what you want them to do ironically an air up is this is known as rule number one if you want to make it easy for people to pay your bill find out how they would like to receive it and give them multiple ways to pick if you want to make it easy for people to call you don’t charge them for every minute they spend on the phone you get the idea make it easy for people to do what you want them to do number four heed the lessons of the red bat the red bat in question was my father’s and I’ve kept it in my office since he passed away on april first 2007 as a reminder of two life-changing lessons i learned one of them was about work-life balance and the other was about planning for the future one of them he meant to teach the other one he didn’t I’ve written a blog about it and you can read about it on our website at wagon pencom number five if you don’t know where you’re going any path will do Paula Poundstone the comedian once said adults are always asking children what they want to be when they grow up not because they’re interested but rather because they’re looking for ideas without a vision there can be no plan without a vision there can be no path number six fire people before you hire them I know it sounds strange but imagine sitting down with somebody on the day you’re hiring them and saying here are the reasons I’m going to fire you and then proceeding to list them it may be an uncomfortable conversation but is there any way the soon-to-be employee would leave that meeting unclear about the things and his or her job performance that are important to you number seven hire pigs not chickens in a bacon and egg breakfast the chicken is involved but the pig is committed everyone you hire will be involved in your business the ones you really want are the ones committed to it number eight see the world through other people’s eyes whether negotiating a contract or working with the team the best motivators understand the perspective of those with whom they seek to work the chances of an optimal outcome skyrocket once we take the time to figure out what makes the other person tick number nine treat people the way you would want to be treated it’s the golden rule for a reason