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Billions of dollars are lost every year from organizations whose clients choose to clear out. The normal procurement cost per client for many midsized to large companies, is a harsh $400. Increase that by the many clients that leave, and you can see the significance of keeping clients happy.
It is important to understand the importance of keeping your customers. Acquiring a new customer can cost five times more than retaining an existing customer.
Continue reading Why You’re Losing Customers and 7 Ways to Win them Back at StartUp Mindset.
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