This Business News Story Was Uncovered By Us From: http://www.youngupstarts.com/2019/01/24/conflict-resolution-at-work-tips-that-really-work/
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You either love it or you hate it. Handling conflict at work can either make you sick to your stomach or possibly a bit giddy. For people who know how to resolve issues, conflict resolution is anything but scary.
In fact, you just might start looking forward to it as a way to increase unity and productivity around the office.
1. Gather Concrete Evidence.
Don’t make the number one mistake in conflict resolution by entering into a conversation without concrete facts. He said and she said is not going to cut it. You need proof. For example, if you have an employee who claims he saw a co-worker steal from the petty cash box there better be something to back up that claim. Look over surveillance footage, re-run the numbers to see if things balance, interview other parties who may be involved.
If you utilize software that monitors your company’s fleet, such as Teletrac director, you might notice an employee going rogue when they should be making deliveries. Evidence like this can be incredibly valuable when attempting to confront an employee about how they use their company vehicle and what they do when they are on the clock.
When you have a solid case, it gives you a greater sense of confidence. You will likely find you approach the conversation with more control and less emotion. Do yourself a favor and resist the impulse to confront an employee until you have gathered sufficient data to support your claim.
2. Listen to All Sides.
If you have followed step one it can make step two difficult. Sometimes if you have a lot of evidence that incriminates an employee you may not want to listen to them talk. You may assume they are giving you excuses, or even worse, lying right to your face. Dig deep and hold on to your composure. There is always room to li… Read More
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