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by Carolyn Nevitte, HR Director at People Insight
In Human Resources, we talk a lot about the relationship between manager and employee. In particular, a lot of focus is paid to feedback — how managers can best deliver feedback to employees, how to encourage employees to be receptive to this feedback and how often these feedback discussions should be held. While this is — of course — important, the flip-side of the coin is one that deserves an equal amount of focus.
Employee insights and opinions about their company, its traditions and its culture are invaluable. It is only through inviting employee feedback and acting upon it that we can make real, meaningful change within our organisations. But how many businesses have truly considered their employee listening strategy?
Here, we discuss what an employee listening strategy is, why such an approach is so important in terms of employee engagement and productivity. We’ll also cover top tips on how to develop and implement an employee listening strategy that aligns with your company’s purpose and culture.
What Is an Employee Listening Strategy?
Simply put, an employee listening strategy is an integrated approach to understanding the employee experience. With an employee listening strategy, we aim to involve employees, solicit their feedback and use these ideas to improve the organisation, while supporting the company’s mission and objectives.
It’s more than a one off, half-hearted survey where not much happens as a result. It’s a culture, a set of behaviours and tactics that mean our people feel listened to, involved and appreciated.
This likely sounds straightforward. Yet, so many organisations either don’t have an effective employee listening strategy in place, or … Read More
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