This Business News Story Was Uncovered By Us From: http://www.youngupstarts.com/2019/10/02/interview-john-dijulius-founder-the-dijulius-group/
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John DiJulius is an international consultant and keynote speaker on world-class customer service. A bestselling author of three customer service books, his newest book is, “The Relationship Economy: Building Stronger Customer Connections in the Digital Age“. John utilizes his proven methodology with world-class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, Chick-fil-A and more.
A successful entrepreneur, John is the founder of three businesses: The DiJulius Group, an international consulting firm, John Robert’s Spa, a chain of upscale salons in Northeast Ohio, and Believe in Dreams, a nonprofit that helps make dreams come true for deserving children.
We talk to him about how companies can approach the relationship economy.
How has the technological age affected company-client relationships?
Today we are living in the “digital disruption era.” Technology has provided us with unprecedented advances, information, knowledge, instant access and entertainment. We have computers, mobile phones, tablets, the internet, social media, apps, and artificial intelligence — assistants like Siri and Alexa, chatbots, virtual concierges, facial recognition and self-driving cars.
However, as convenient as these advances make our lives, they also have changed the way we communicate, behave and think, and they’ve led to a dramatic decline in our people skills. As a society we’re now relationship disadvantaged. We no longer become curious about others or eager to engage in conversations. The younger generation primarily communicates electronically, and the explosion of ecommerce means we go out less and less. In business, multi-channel communication has dramatically reduced phone calls to companies; customers can get answer… Read More
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