This Business News Story Was Uncovered By Us From: http://www.youngupstarts.com/2019/10/19/your-business-has-99-problems-and-communication-is-all-of-them/
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by Bill Higgs, author of the upcoming book “Culture Code Champions: 7 Steps to Scale & Succeed in Your Business”
Businesses face a multitude of vexing situations every day.
Sometimes these are quickly remedied, such as a missed phone call that must be rescheduled, or an unhappy customer who needs to be soothed.
At other times, there’s a total breakdown and turmoil erupts, as in the recent GM strike where 50,000 auto workers walked out, venting their anger over a number of decisions by the company.
But, small or large, of minor importance or potentially ruinous, every cause for concern that a business encounters originates from the same place.
All problems are communication problems. How well you communicate is tied to your organization’s culture, which raises the question: What is your current culture costing you?
It’s common in the business world to be in a situation where someone asks or tells you to do something, you think you understand what they want, but when it’s done, it’s not right.
When you both review what happened, you realize there was a communication breakdown at the outset.
Here are a few ways businesses can improve communications – and in the process avoid everything from minor mishaps to major disputes:
Seek and value input from everyone.
A lot of rework could be avoided if leaders in an organization would empower their people to speak up if they see a problem.
Often, people remain silent even when they see something that does not seem right. Why is that? I believe these problems happen because a person might notice something seems wrong, but he or she isn’t comfortable challenging someone who they see as more expert on the subject than them or who has mor… Read More
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